Your Questions, Answered

Genuinely quick, in most cases. We won't promise an exact time, because that's how false promises start, but call (02) 9054 3067 and we'll give you a straight answer.

Call (02) 9054 3067 and talk it through with a real person, or use the callback form on our contact page if it's not urgent enough to need an immediate answer.

A burst pipe, a system that's stopped heating water, a toilet backing up, or a suspected gas leak all count as urgent. A slow drip or a faint drain gurgle usually doesn't.

Genuinely, yes. A real person answers the phone at any hour, and a plumber gets dispatched from there, not put on a waiting list until morning.

Because it's a bad trade for you. The lowest quote usually means the fastest patch, not the properly diagnosed fix, so we price it honestly and back it for life instead.

No. Once you've approved the fixed price, that's what lands on the invoice, and if something genuinely unexpected turns up, we stop and talk to you before doing anything further.

We'll talk you through the options once the job's approved and finished, whatever suits you best. Nothing is collected before you've agreed to the price.

It comes off the price of your first booking with us, whichever emergency plumbing job it is. Just mention it when you call to have it applied.

Our regular run stretches from Wahroonga through to Westleigh, taking in Normanhurst, Pennant Hills and Hornsby along the way.

This is genuinely home turf, not a marketing line. Our plumbers know the difference between a Federation-era clay drain near the station and the ground that falls toward Headen Park and the creek line further north.

Yes. The unit blocks that have gone up near the station in recent years bring their own shared hot-water and stack problems, and we're well used to those too.

We do, right down toward the Lane Cove National Park boundary on the suburb's southern edge. Autumn leaf fall off the mature trees near there blocks gutters and gully pits every year, and it's often part of the same job.

Yes. Every one of us on the tools is a licensed plumber, and gas work is carried out only by our licensed gas fitters, under Lic #465156C.

It means exactly what it says: our workmanship is guaranteed for the life of the job, not just the first year or two after.

Of course. We're licensed under #465156C, and you can verify it any time at verify.licence.nsw.gov.au before you book anything.

Yes, fully. Every job here is done by a fully qualified tradesperson, licensed for plumbing and gas alike, and insured whether we're working inside or out.